Fed up with bad customer service? Want to help Mary bring about real change in the attitude of British retailers? Here's how...
Complain!
If you're not happy with the customer service you've experienced - let the retailer know! We know this can sometimes be daunting, but with the right approach, you can get real results. Read our How to Complain section for all the best advice, including Mary's own top tips.
Tweet #secretshopper
Out and about and frustrated with customer service? Want to get it off your chest right then and there? Use Twitter to tell us about your experiences as and when they happen - simply add the #secretshopper hashtag to your tweet, and help make our collective voice heard...
Don't forget, you can also follow Mary on Twitter @QueenofShops
Become a Secret Shopper on Facebook
Become a fan of Secret Shopper on Facebook and join our ever growing army of viewers who want to make a difference. Share your customer service experiences with others, and don't be afraid to tell us what you think! With enough fans onboard, we can make sure the consumer voice is heard.
Visit MaryPortas.com
Mary is waging a war on poor service in Great Britain... Visit her official website to read more about her campaign, rate the best (and worst) shops in Britain, and keep up-to-date with all of Mary's latest news.
