News & Articles
How to Complain Effectively
Tuesday 14 February 2012
As a nation we're not very good at complaining, but if we really want to start getting the service we deserve then this has to change. Complaining can seem daunting, but with a few simple guidelines and a bit of practice you'll soon be as good as it as I am!
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How to Return Clothes
Tuesday 14 February 2012
No one knows more about your shopping rights than Mary Portas , style legend and presenter of the Channel 4 show Mary Portas: Secret Shopper . She shared her tips on the best way to return a dodgy purchase and get your money back.
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Customer Service Survey
Wednesday 08 February 2012
Take part in our survey of the nation's shoppers as we examine the standard of customer service in the UK...
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Secret Shopper: Get Involved
Wednesday 19 January 2011
Fed up with bad customer service? Want to help Mary bring about real change in the attitude of British retailers? Here's how...
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Introducing... Mary Portas
Tuesday 11 January 2011
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Video: Secret Shopper Trail
Thursday 06 January 2011
Watch the trail for Mary Portas: Secret Shopper - starts Wednesday 19 January, 9pm
