Mary Portas: Secret Shopper

• How to Complain

  

  All you need to know about making a successful complaint

• Customer Service Survey

  

  Have your say as we examine customer service standards

Latest Episodes

• Last Shown

  Series 1 Episode 4

  Martyn Gerrard

  Mary wants to start a revolution in the world of estate agents.

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More from Mary Portas: Secret Shopper

• Mary Portas Interview

  Mary talks to Channel 4 about her hopes for the new series

• Secret Shopper on Facebook

  Join the Secret Shopper fan page and share your customer service experiences

• Video: Secret Shopper Trail

  Heads will roll... Watch the trail for Mary's new series

• Introducing... Mary Portas

  Read more about Channel 4's newest recruit

• How to Return Clothes

  Mary shares some handy customer service tips

• MARYPORTAS.COM

  Rate the Best and Worst Shops or become one of Mary's Secret Shoppers