Mary Portas works with some of Britain's best-known brands and high-street chains to give shoppers the service they deserve

Mary Portas: Secret Shopper

Mary Portas works with some of Britain's best-known brands and high-street chains to give shoppers the service they deserve#

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Mary Portas Interview

Retail guru Mary Portas explains what she's hoping to achieve with the series, why customers are being sold short in Britain today - and what we can do about it

How To...

  • How to Return Clothes

    No one knows more about your shopping rights than Mary, and shares her tips on the best way to get your money back

  • How to Complain Effectively

    As a nation we're not very good at complaining, but if we really want to start getting the service we deserve then this has to change

Mary Portas: Secret Shopper synopsis

Mary Portas works with some of Britain's best-known brands and high-street chains to give shoppers the service they deserve

Episode Guide >