Mary Portas: Secret Shopper

Mary Portas works with some of Britain's best-known brands and high-street chains to give shoppers the service they deserve#
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#SecretShopper

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Customer Service Confessions

Mary reacts to your Customer Service Confessions, submitted by you, the viewing public. She's also got some secrets of her own!

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The programme isn't suitable for younger viewers. Please confirm that you are over years old and accept our Terms and Conditions.

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S2-Ep2: Godfreys

This weeks turnaround target for Mary is Godfreys in Lowestoft

Interview

Mary Portas Interview

Retail guru Mary Portas explains what she's hoping to achieve with the series, why customers are being sold short in Britain today - and what we can do about it

Continue reading: 'Mary Portas Interview'

How To...

  • How to Return Clothes

    No one knows more about your shopping rights than Mary, and shares her tips on the best way to get your money back

  • How to Complain Effectively

    As a nation we're not very good at complaining, but if we really want to start getting the service we deserve then this has to change