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On average only four per cent of customers will bother to complain after a bad experience. The vast majority of customers will simply shop elsewhere. Niall Dobson wants to encourage these customers to complain by setting up a customer surgery in every store.
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First Shown
| Date | Time | Channel |
|---|---|---|
| Tuesday 16 June 2009 | 9PM | Channel 4 |
Last Shown
| Date | Time | Channel |
|---|---|---|
| Friday 09 April 2010 | 1.55AM | Channel 4 |
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