'My job involves receiving 999 and non-emergency calls, assisting the radio operators and using the radio on occasions.

'The most challenging incident I've ever had was a 999 call from a female in distress, but she could not give me her full address before the call was disconnected. Local knowledge and guesswork located the correct address just in time.

'If you are thinking about joining the emergency service, you need to enjoy every day no matter how bad it gets.'