RBS and Natwest customers still unable to access money
As RBS chairman Stephen Hester turns down his bonus, a number of UlsterBank, Natwest and RBS customers are still unable to access money after technical problems that began last week.
It’s still unclear how many people remain affected, but Channel 4 News has spoken to customers who say they have been left in difficult financial situations after a technical glitch in the system.
Natwest customer Jasmine Banghard says her salary should have been paid today, but no payments appear to be going into her account. Jasmine, who lives in Bedford has had to borrow money from her family and says she is worried about there not being enough money in her account, when her direct debit payments are taken for bills. She says she has been unable to get help from Natwest online.
Roisin Ferris from Liverpool also says her weekly wages have not gone into her Ulster Bank account for two weeks. She says she has been calling Ulster Bank for the last seven days to try and get help, but was told: “You’ve been paid but your money’s invisible.”
Claire Lloyd from Dorking in Surrey runs a small sized furniture business. She does not bank with Natwest directly, but has been unable to recieve payments from card transactions because the company that processes them for her has been affected by the problems.
Ms Lloyd says it has meant her business account has gone above it’s overdraft and she has been left unable to pay her suppliers. The card processing service Streamline says the issue is “completely out of (their) control” as they rely on RBS to transfer the money.
The RBS group say account balances have returned to normal for the vast majority of RBS and Natwest customers, but admit “a small amount of outstanding unprocessed transactions” remain.
They add they are ” catching up” with the “significant problems” being experienced by Ulster Bank customers.
