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Switching broadband providers

Updated on 18 October 2006

By Benjamin Cohen

Our technology correspondent finds out why changing broadband provider can be so difficult.


Broadband user

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Last week Channel 4 News reported on the huge problems many people faced when they tried to switch broadband providers.

Since then we've been inundated with emails about shoddy customer service from a number of companies.

Our technology correspondent, Benjamin Cohen, explains why customers are encountering such difficulties.

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14 Nov 2006: BT to charge ISPs for broadband switch Technology reports

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