Switching broadband providers
Updated on 18 October 2006
Our technology correspondent finds out why changing broadband provider can be so difficult.
Watch the report
Last week Channel 4 News reported on the huge problems many people faced when they tried to switch broadband providers.
Since then we've been inundated with emails about shoddy customer service from a number of companies.
Our technology correspondent, Benjamin Cohen, explains why customers are encountering such difficulties.
Related links
14 Nov 2006: BT to charge ISPs for broadband switch
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