BT condemned on internet 'spying'
Updated on 04 April 2008
Privacy campaigners have attacked BT after the telecoms giant admitted to "spying" on thousands of its broadband customers.
The Open Rights Group said software used by the firm to track the web-browsing habits of 36,000 people was potentially illegal.
Data watchdog the Information Commissioner is now looking into the affair following a complaint.
BT said spyware software developed by US firm Phorm was trialled on customers during 2006 and 2007.
Users were randomly selected to be tested with the system on two separate occasions.
Those chosen had websites they visited logged, building up a unique profile of the web habits of individuals.
Such data can be used to target people with tailored online advertising.
BT said legal advice was taken in advance of the tests.
In a statement, the firm added: "None of the data was stored and it was completely anonymous. We have consulted the Home Office and the Information Commissioner for their views on Webwise.
"Our customer research shows that lots of people would be keen to see advertisements that are relevant to their interests. And any service we introduce will, of course, be optional."
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