Broadband users 'less satisfied'
Updated on 03 July 2007
Broadband customers have grown less satisfied with the service they get, according to a new survey.
Orange came bottom of the league of broadband providers, a poll of 10,500 people for price comparison website uSwitch.com found.
It was also named the supplier least likely to be recommended by its customers.
A quarter of customers questioned across all broadband firms were not satisfied, which was 3% worse than in October, according to uSwitch.
Broadband provider Plusnet beat the competition to be named the best overall provider. The uSwitch survey found that 78% of Plusnet customers were satisfied.
Satisfaction levels amongst home phone customers were up 4% compared with October, a separate poll of 8,600 adults found.
Chris Frost, spokesman for uSwitch, said customers had reported more technical problems compared with last year.
"New advances in broadband technology appear to be having an adverse effect, with connection problems and service interruptions occurring all too frequently," he said.
Rival firms Sky and Virgin Media came "neck and neck" in the broadband customer satisfaction ranking, uSwitch said.
The findings were based on two YouGov surveys carried out in May of 10,513 adults for the broadband poll and 8,647 adults for the home telephone poll.
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