Broadcast: Monday 13 October 2008 08:00 PM
It was once the world's favourite airline, but Dispatches asks if the sun is setting on another great British institution.
The Trouble With British Airways?
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It was once "the world's favourite airline", but Dispatches asks if the sun is setting on another great British institution.
Statistics volunteered by airlines reveal British Airways has mislaid more bags per passenger than any of its major European rivals since 2006. In the past 18 months BA has been caught price-fixing and suffered a disastrous opening to Terminal 5 at Heathrow.
The film features figures suggesting BA has cancelled more flights than any of its main European competitors so far this year. At the most challenging crossroads in aviation history, Dispatches assesses the reputation of our national flag carrier.
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