Bank workers 'under sales pressure'
Updated on 12 November 2009
Bank workers are struggling to meet "unachievable" sales targets, many of which have not changed since before the credit crunch, the country's biggest trade union has claimed.
Unite warned of too much pressure on finance staff to promote products, often to people who could not afford them.
The union launched a campaign on behalf of staff in Lloyds for a "change of culture" in the banking system.
National officer Rob Macgregor called for an end to the "aggressive" sales targets at Lloyds Banking Group, adding: "In this bank, which is part owned by the taxpayer, staff should be providing an excellent service to customers and being paid fairly for doing so.
"Instead we have a sales culture which encourages staff to sell customers products that they do not want or need.
"Unite has seen that failure to meet targets has meant staff losing out on money and for staff earning a basic salary as little as £13,000 per year it means meeting mortgage repayments or saving for Christmas is even harder than it already is.
"Unite is calling on Lloyds to replace the bonus culture with a pay system which gives staff fair pay that does not rely on selling products to customers."
These news feeds are provided by an independent third party and Channel 4 is not responsible or liable to you for the same.
