Mobile Portal FAQs
Which handsets can access this site?
You can access the site with any WAP-capable handset, or any handset capable of accessing the internet. If your handset is not WAP/internet capable, you will not be able to access this service at all.
For the best experience, you should use a colour-screen handset.
Check with your phone manufacturer for a detailed list of your handset capabilities.
Does the Channel 4 Mobile Portal work on all mobile networks?
No. This website cannot currently be accessed on 3's mobile network.
How do I enable my handset for internet browsing?
While some handsets come pre-configured when you buy them, a lot of handsets need to be manually configured for internet browsing.
The settings you need to configure are specific to your network. And depending on your handset manufacturer they may be located in a different part of your handset's menu. Usually they are included under 'connectivity' or 'internet settings'. Contact your operator for more details:
www.o2.co.uk
www.orange.co.uk
www.t-mobile.co.uk
www.virginmobile.com
www.vodafone.co.uk
Is there an easier way to configure these settings?
Sony Ericsson or Nokia handset users can access the automated SMS services developed by these two companies. Just follow the instructions from the link below for a simpler way to activate your handset.
www.nokia.com
www.sonyericsson.com
I've set everything up correctly, How do I access the site?
To access the site, simply text MOBILE to 83188. You will receive a 'WAP push message' which will link you to the site.
Texts will cost your standard network rate.
Please note this service is not available to users on 3's mobile network.
I tried to use the mobile internet and nothing happens apart from error messages. All sites are down. What should I do?
Ensure your settings are correct. Check you have reception, are using the correct network and have entered the url correctly and then try again. If problems persist over time, contact your operator.
Can I access this site with a Prepay mobile phone?
As long as you have credit.
How much does it cost to use the Channel 4 Mobile Portal?
Channel 4 does not charge users for accessing the portal. There is premium content available on the site (for example video downloads, ringtones, wallpapers and games), but this will be clearly indicated, you will be told how much each item costs before you decide to buy.
However, your operator will charge you for using the mobile internet - please contact your operator for more details, as these charges vary by operator and tariff.
Why should I bookmark the C4 mobile portal?
If you bookmark the site, you can come back to it easily, without needing to send a text message.
How can I bookmark the C4 mobile portal?
You can bookmark the Channel 4 mobile portal by selecting the 'bookmark' or 'add bookmark' option from your phone's menu while in the portal.
What content can I get on the Channel 4 Mobile Portal?
You can get the latest news from entertainment, film and music, download video clips from your favourite Channel 4 shows, enter competitions and lots more.
Who do I contact for help with the mobile portal?
You can leave a message on the following number: 020 7306 3705. Or email us at mobileservices@channel4.co.uk
Links to External Mobile sites
Operators:
www.o2.co.uk
www.orange.co.uk
www.t-mobile.co.uk
www.virginmobile.com
www.vodafone.co.uk
www.three.co.uk
Handset manufacturers:
www.motorola
www.nokia.co.uk
www.samsung.co.uk
www.sharp-mobile.com
www.siemens-mobile.co.uk
www.sonyericsson.com
Which handsets can access this site?
You can access the site with any WAP-capable handset, or any handset capable of accessing the internet. If your handset is not WAP/internet capable, you will not be able to access this service at all.
For the best experience, you should use a colour-screen handset.
Check with your phone manufacturer for a detailed list of your handset capabilities.
Does the Channel 4 Mobile Portal work on all mobile networks?
No. This website cannot currently be accessed on 3's mobile network.
How do I enable my handset for internet browsing?
While some handsets come pre-configured when you buy them, a lot of handsets need to be manually configured for internet browsing.
The settings you need to configure are specific to your network. And depending on your handset manufacturer they may be located in a different part of your handset's menu. Usually they are included under 'connectivity' or 'internet settings'. Contact your operator for more details:
www.o2.co.uk
www.orange.co.uk
www.t-mobile.co.uk
www.virginmobile.com
www.vodafone.co.uk
Is there an easier way to configure these settings?
Sony Ericsson or Nokia handset users can access the automated SMS services developed by these two companies. Just follow the instructions from the link below for a simpler way to activate your handset.
www.nokia.com
www.sonyericsson.com
I've set everything up correctly, How do I access the site?
To access the site, simply text MOBILE to 83188. You will receive a 'WAP push message' which will link you to the site.
Texts will cost your standard network rate.
Please note this service is not available to users on 3's mobile network.
I tried to use the mobile internet and nothing happens apart from error messages. All sites are down. What should I do?
Ensure your settings are correct. Check you have reception, are using the correct network and have entered the url correctly and then try again. If problems persist over time, contact your operator.
Can I access this site with a Prepay mobile phone?
As long as you have credit.
How much does it cost to use the Channel 4 Mobile Portal?
Channel 4 does not charge users for accessing the portal. There is premium content available on the site (for example video downloads, ringtones, wallpapers and games), but this will be clearly indicated, you will be told how much each item costs before you decide to buy.
However, your operator will charge you for using the mobile internet - please contact your operator for more details, as these charges vary by operator and tariff.
Why should I bookmark the C4 mobile portal?
If you bookmark the site, you can come back to it easily, without needing to send a text message.
How can I bookmark the C4 mobile portal?
You can bookmark the Channel 4 mobile portal by selecting the 'bookmark' or 'add bookmark' option from your phone's menu while in the portal.
What content can I get on the Channel 4 Mobile Portal?
You can get the latest news from entertainment, film and music, download video clips from your favourite Channel 4 shows, enter competitions and lots more.
Who do I contact for help with the mobile portal?
You can leave a message on the following number: 020 7306 3705. Or email us at mobileservices@channel4.co.uk
Links to External Mobile sites
Operators:
www.o2.co.uk
www.orange.co.uk
www.t-mobile.co.uk
www.virginmobile.com
www.vodafone.co.uk
www.three.co.uk
Handset manufacturers:
www.motorola
www.nokia.co.uk
www.samsung.co.uk
www.sharp-mobile.com
www.siemens-mobile.co.uk
www.sonyericsson.com
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