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| Psychologist's view | The strong
survive | Mind over matter | | What
makes a survivor? | Business team-building
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Psychologist's view
Bear Grylls’ band of recruits were browbeaten
by a punishing regime aimed at forcing them into a coherent, well
disciplined team. Their team leaders were three ex-legionnaires
with over 40 years of combined experience in the Legion. Legion
trainers have to build units within which individuals are prepared
to die for one another. In other words, they must build teams in
which individuals cease to exist.
We asked business psychologist Jonathan Middleburgh
to interview the recruits, watch the films and give them all a psychometric
questionnaire. Jonathan normally works with teams in a business
setting, where he aids the team-building process.
Here he reports on how the individuals, the team and
the Legion squared up from a psychologist's point of view.
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The strong survive
The Legion has a simple philosophy of team-building
– break down each group of raw recruits before building it
back up. The idea is to winnow out the weak, the idle and the uncooperative.
The approach is brutal, uncompromising and surprisingly effective.
Group punishments are meted out for individuals’ mistakes;
‘weak’ team members are barracked; and harsh physical
discipline is imposed. The weak are pushed to the wall. The strong
survive and are then trained up to Legion standards.
Most of the recruits I spoke to had a grudging admiration
for the process. It seemed to weed out the weakest and end up with
the toughest – mentally, if not physically. Yet some of the
recruits saw it as a crude process and several of the survivors
found it relatively easy to play the game.
That said, a gentler version of the Legion experience
could benefit a number of individuals and teams. A number of recruits
felt that it softened the strongest egos and made them more compliant.
Punishing the entire team for the faults of the individual is also
liable to make the individual think twice before stepping out of
line.
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Mind over matter
For many of the recruits I spoke with, their time
with the Legion had been a genuinely transformational experience,
in ways that had surprised and delighted them. It gave them a chance
to step out of their normal routine and to reappraise what was most
important in their lives. It also forced them to work cooperatively
with a bunch of strangers and those who met the challenge told me
that they had made friends for life.
Nevertheless, all of the recruits told me that the
Legion was an extreme and often brutal challenge. It pushed them
to the limit, both physically and mentally. Even Bear Grylls, who
has scaled mountains and crossed oceans, was surprised by the rigours
of the challenge. Everyone I spoke to said that it was the mental
challenge, rather than the physical, which was most powerful.
In such an environment, a wide range of intellectual
and social skills are necessary to survive. What struck me when
interviewing the recruits was that those who survived used a range
of mental techniques to meet the challenge.
One of the survivors described distancing himself
mentally from the rigours of desert marches, focusing on the beauty
of the desert scenery in a way that resembled a Buddhist meditation.
Others described how they consciously focused on the immediate task,
avoiding thinking of the enormity of the entire challenge –
a useful technique in any stressful situation, known in the business
world as focusing on ‘smart’ objectives.
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What makes a survivor?
I used a psychometric questionnaire to ascertain how
team members typically behave towards others and how they like others
to behave towards them. The questionnaire was developed by a US
Navy psychologist to analyse what made some submarine crews perform
so much better than others. Results from the questionnaire provide
some useful clues as to whether team members are social animals
or loners, whether they want to engage in deep and meaningful relationships
with others and whether they prefer to take orders or give them.
There was no neat, clear, pattern running through
the answers. The recruits, both survivors and those that left early,
had a range of scores relating to sociability and emotional involvement.
True, most of the recruits had very high scores on leadership behaviour,
and those who survived had particularly high scores on controlling
behaviour, suggesting a real need to make decisions and call the
shots.
Based on my observations, interviews and psychometric
profiling, I think three main factors marked out the survivors from
the non-survivors. First, the survivors were all highly controlled
(and controlling) individuals, even if their previous life experiences
hadn’t brought out their innate self-discipline. Second, the
survivors were generally adept at stepping out of their immediate
situation, however horrible, and remembering that the experience
was finite and time-bound. If they occasionally lost it, they were
resilient enough to bounce back. Third, the survivors had a highly
positive outlook. They sought to learn from the experience rather
than focus, like Terry, on the absent girlfriend or, like Lee, on
the meagre rations.
Overall then, it wasn’t the physical challenge
that marked out the winners from the losers. Everyone I spoke to
said that the challenge was won or lost on the mental battleground.
And on that front the key weapons were mental toughness, resilience
and self-discipline.
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Business team-building
Team-building techniques advocated by business psychologists
tend to be softer and certainly claim to be more sophisticated than
the Legion style. As opposed to bullying and barracking, a typical
team-building process might consist of psychometric questionnaires
along with feedback, one-to-one interviews between the psychologist
and team members and team away-days. All this is aimed at getting
the team to gel, through a process of mutual understanding and cooperation.
What works in the military would invariably fail in
the world of business. In the corporate world, team members have
to learn to work together and accept their colleagues, warts and
all. The challenge for the business psychologist is to help team
members recognise their colleagues’ strengths and weaknesses
and to learn how to work more effectively together.
Of course, business teams operate in an entirely different
context to the Legion. In the business world, team members may face
flak from colleagues and clients: they don’t face a hail of
enemy bullets if they make mistakes. Fear of a common enemy cements
team bonds in a way that doesn’t happen in the business world.
It also gives the team leaders latitude to impose harsh discipline
in a way that simply doesn’t exist in the civilian context.
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