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Press

The Hotel TX: 10 Feb 2013, Week 8

CorporatePortal

7/8: Staff Announcement, Sunday 10/02/13, 8pm, Channel 4

It’s the start of the summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead – to stop the doors closing on the business forever.

His bums-on-beds formula hasn’t worked and only a radical approach can save the failing hotel now.

In true eccentric style, Mark has come up with a master plan – his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the “Guardian readers – the people with money”. Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

In the penultimate episode of The Hotel, Manager Mark finally makes the decision to sell The Grosvenor – his debts are now so big that he has no choice but to let the hotel go. He's dreading telling the staff. Mark turns again to his advisor, the former chief AA hotel inspector, for support.

The guests, like the staff, are unaware that these are the last days of The Grosvenor in its current guise. Front of house The Grosvenor is as 'fawlty' as ever!

The Jones family from Leeds checks in after taking eight hours to travel the 300 miles to Torquay - The Grosvenor corridors prove a similar navigational nightmare as they settle in to their first ever stay in a hotel.

Reservations’ Manager Alison’s favourite family, the Fountains, make a return visit to The Grosvenor and 9-year-old Lane Fountain's dream comes true when a maintenance man teaches him how to hoover. Lane has a genetic condition called William's Syndrome: he's extremely friendly and obsessed with vacuum cleaners. Staff take him under their wing as the business collapses around them.

It's the end of an era but Mark tries to keep a smile on everyone's faces by entering Team Grosvenor in the Torbay coastal rowing race. For the first and last time Reservations’ Manager Alison dons her lycra and takes to the water. Can Team Grosvenor win the battle at sea even though Mark's lost the financial war?

6/8: Christian's Farewell, Sunday 03/02/13, 8pm, Channel 4

It’s the start of the summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead – to stop the doors closing on the business forever.

His bums-on-beds formula hasn’t worked and only a radical approach can save the failing hotel now.

In true eccentric style, Mark has come up with a master plan – his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the “Guardian readers – the people with money”. Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

Mark’s decided it’s time to take a tougher line on staff management, and think it’s time for Events Manager Christian to become more cost-conscious. “The relationship between Christian and I is slowly deteriorating. It’s becoming more apparent that he’s not doing the job as he should be doing it.”

Mark gives Christian a chance to prove himself by asking him to organise a money-spinning wedding fair at short notice, and to oversee a wedding that The Grosvenor has gifted to a local couple as part of a drive to raise the hotel’s profile. But with Christian’s personal life in turmoil and suffering from a broken heart, can he give the bride the day of her dreams?

Tensions come to a head as word leaks out that Christian has been swayed into giving the ‘free wedding’ couple the two most expensive things on the menu - duck a l’orange and pink Cava. Mark finally decides to take decisive action. “Christian’s day of reckoning is coming,” he says - but their meeting takes an unexpected turn.

Checking in to The Grosvenor this week are Alex and Amanda from Dudley who have come to Torquay to relive some of the happy childhood memories Alex had with his father, who recently passed away.

5/8: Indian Night, Sunday 27/01/13, 8pm, Channel 4

It’s the start of the summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead – to stop the doors closing on the business forever.

His bums-on-beds formula hasn’t worked and only a radical approach can save the failing hotel now.

In true eccentric style, Mark has come up with a master plan – his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the “Guardian readers – the people with money”. Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

In the fifth episode of the series, Manager Mark has a brainwave. He’s landed on a brand new idea to broaden The Grosvenor's horizons and pull in new guests. For the first time ever at The Grosvenor, the hotel is putting on an Indian themed night. There’s Indian dancing, singing, and the highlight of it all is a lavish Indian feast. His masterplan? To attract repeat business from Indian families.

Mark’s determined to throw himself into the spirit of the evening, and plumps for authentic Indian dress as well as plastering his face with brown make-up to the horror of colleague reservations’ manager Alison, and amusement of his Indian guests.

But Mark’s attire isn’t the only thing getting on Alison’s nerves. Someone has stolen her beloved Torquay United mug – and all hell breaks loose. On top of that, a simple BBQ almost turns into a bonfire, and manager Mark reaches the end of his tether.

Meanwhile, getting ready for Indian night are some important invited guests, including millionaire Indian father and daughter duo, Gulu and Dibna. It’s a rare trip for them to the seaside. They’re blown away by the beach at Torquay, but the banquet at the much talked about Indian night falls short of their expectations and fish and chips become the order of the day. To make matters worse, pest control is called to investigate some unwelcome guests in the millionaire's bedroom.

Also checking in is the French family from Doncaster. They’ve come to Torquay for many years but now eldest son Luke, who has autism, is growing up and it’s a chance for his parents to let him spread his wings.

4/8: Ladies' Night, Sunday 20 January, 8pm, Channel 4

It's the start of the summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead - to stop the doors closing on the business forever.

His bums-on-beds formula hasn't worked and only a radical approach can save the failing hotel now.

In true eccentric style, Mark has come up with a master plan - his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the "Guardian readers - the people with money". Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

In this fourth episode of The Hotel, the Grosvenor bares all at what should be the hottest money-spinning event of the season - Ladies' Night. But with only two days to go manager Mark and events' manager Christian are still on the hunt for the star turn - strippers!

They've set the ticket price too low - half a dozen topless butlers, a couple of strippers, a disco and a buffet, all for a fiver. Nobody knows exactly how many ladies are coming - Christian hasn't numbered the tickets and Mark is selling more and more behind Christian's back.

To make matters worse, the former chief AA hotel inspector, enlisted by Mark to help reverse the Grosvenor's fortunes, returns to check on efforts to upgrade the hotel. With little evidence that any of his recommendations have been implemented, one of the bedrooms gets a 60-minute makeover while the inspector is kept waiting in the hotel bar, distracted by "unflappable" reservations' manager, Alison.

At least the inspector is on hand to provide some solutions to the chaos of Ladies' Night, confronting Mark and Christian about yet another last-minute scramble. As he digs deeper he discovers the hotel finances are in worse shape than he imagined.

Meanwhile, warming up for Ladies' Night are the guests, including a pink clad hen party from South Wales and three generations of the all-girl Fletcher family from Shrewbury, one of whom has an unrequited crush on manager Mark.

3/8: Sausage, Sunday 13 January, 8pm, Channel 4

It's summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead - to stop the doors closing on this business forever.

His bums-on-beds formula hasn't worked and only a radical approach can save the failing hotel now. In true eccentric style, Mark has come up with a master-plan - his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the "Guardian readers - the people with money". Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

Mark decides he needs some new tricks to attract this more up-market clientele. He takes Alison to a nearby luxury hotel for inspiration and concludes that the answer to all his problems lies in investing in a new gourmet sausage.

He plans to launch a new five-star breakfast, with the sausage as the main attraction. "The new sausage is really important. We're trying to attract the people that will be attracted by a big, fat sausage. That's the sort of guest we need. The ones that have the money: this has got to succeed."

To Alison's horror, Mark's idea doesn't end there: guests can opt to "upgrade" and pay extra for the posh sausage, which they will then eat in a roped-off, VIP area. "Not everyone is having them. The crap sausages can be eaten by the normal people and the posh people can eat the award-winning sausage."

It's "sausage apartheid" time at The Grosvenor but Christian sees disaster looming: "I swear to God, it's going to be like the Titanic."

Checking in this week is a stag party from Bristol who Mark thinks are a "hooray Henry lot". But will their drunken antics lower the tone Mark is setting for the Grosvenor? And more importantly, what will they think of Mark's new sausage?

And then there's an extra special guest: Tilly, Mark's daughter Victoria's dog, who is yet to be fully house-trained. ...

2/8: The Undercover Inspector, Sunday 6 January, 8pm, Channel 4

It's summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead - to stop the doors closing on this business forever.

His bums-on-beds formula hasn't worked and only a radical approach can save the failing hotel now. In true eccentric style, Mark has come up with a master plan - his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the "Guardian readers - the people with money". Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

Today he's beginning to takes steps to bring the books into the black by appealing to upmarket guests but he soon realises if he wants to attract the big spenders he needs to up his game so he's calling on the services of a former AA Chief Hotel Inspector for advice.

The hotel inspector decides he should experience the hotel just like any other guest so he books in undercover, unbeknown to anyone. But word soon gets out, much to the annoyance of Alison and Christian who don't think they should be subjected to such scrutiny.

From bed-sheets to chocolate biscuits, the inspector has high standards and the Grosvenor is failing miserably on all counts. He couldn't have chosen a worse time to visit - the staff have a wedding to organise and resources are stretched to the limit. Bride and groom-to-be Tracy and Ted are tying the knot in true Welsh style. Tracy's planned a fairytale wedding but one of her guests has been helping to calm her future husband's nerves with a bottle of whisky ... or two.

Also checking in are Grosvenor regulars Mr and Mrs Tickle. They're on the bubbly, celebrating 50 years of marriage - at least they think it's 50 years. Jack can't quite remember when they got married and Eileen doesn't seem too bothered. She's more worried about where she left her shoes.

At the end of his visit, the staff discover who the undercover inspector is - as well as a few home truths about the state of the Grosvenor.

1/8: Magic Ball, Sunday 30 December, 8pm Channel 4

It's the start of the summer season back at the Grosvenor Hotel in Torquay and after a long, lean winter, finances are at rock bottom and Manager Mark has the toughest challenge of his life ahead - to stop the doors closing on the business forever.

His bums on beds formula hasn't worked and only a radical approach can save the failing hotel now.

In true eccentric style, Mark has come up with a master plan - his self-appointed 3 star, bucket and spade hotel is going upmarket, catering to the "Guardian readers - the people with money". Cue more madness and mayhem as Mark and his trusted team try to lure in posh guests and keep them happy over another busy summer season.

The first stage of attracting posher guests and their disposable dosh is through special events. Feisty reservations manager Alison is not convinced with his new snobbish aspirations but is soon swept along in this maverick mission.

Newly promoted events manager in the shape of flamboyant ex-deputy manager, Christian, has been brought back to run these functions - his first task is to showcase the hotel with a glitzy magic ball and gala dinner.

With money to make and people to impress, the stakes are higher than ever. But with ticket sales chaos, last minute menu panic and a dessert disaster on the night, will Christian pull a rabbit out the hat or wish he could do a disappearing act?

Mark's posh guest prayers may have been answered in the shape of a family from leafy Surrey who are desperate to go to the ball. Meanwhile, after a financially tough year, returning guest Rachel Weston could have some life-changing news for jet-ski loving partner Gary.

Series Producer: Rachel Morgan

Series Director: Danni Davis

Executive Producers: Sarah Swingler, Simon Dickson, Sanjay Singhal

Production Company: Dragonfly

Commissioning Editor: Nick Mirsky

Past TX Information

THE HOTEL 5/8
21 Apr 2014, 02:20
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Upcoming TX Information

THE HOTEL 5/8
24 Apr 2014, 01:05
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THE HOTEL 6/8
28 Apr 2014, 02:45
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THE HOTEL 7/8
05 May 2014, 03:05
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