PRODUCT OVERVIEW
TECHNICAL REQUIREMENTS
REGISTRATION AND LOGIN
ACCOUNT AND BILLING QUESTIONS
TECHNICAL TROUBLESHOOTING
OTHER AND GETTING FURTHER SUPPORT
What kinds of support are available?
You can contact our billing and technical support staff via live text-based chat or via email - see below for details..
When is live text-based chat support available?
Our billing and technical support staff is available via live text-based chat through 4pm from 2am BST.
Our chat system uses Java software. If you are having problems connecting to us, try installing the latest Java version for free at www.java.com
How quickly will your support staff reply to my email?
Our billing and technical support staff will respond to emails within one business day.
If you have a spam filter running (often enabled by default on AOL, Hotmail and Yahoo), please check your 'spam', 'bulk', or 'junk' mail folder in the event that your spam filter intercepts our reply to your email. If you email us and then also contact our live text chat support staff before we’ve replied to your email, please let our support staff know that you also have an email pending in the support queue.
How do I contact your support staff?
To access the live chat system please click the button below:
