PRODUCT OVERVIEW
TECHNICAL REQUIREMENTS
REGISTRATION AND LOGIN
ACCOUNT AND BILLING QUESTIONS
TECHNICAL TROUBLESHOOTING
OTHER AND GETTING FURTHER SUPPORT
What forms of payment do you accept?
We accept payments made via our website with cards displaying the following logos:
Mastercard
Visa
Maestro/Switch
Delta
We cannot accept payments via:
PayPal
Cheque
Money order
By mail
How will charges appear on my credit card?
Our charges will appear as CHANNEL 4 TV.
What can I do if my credit card is declined and I think it's a mistake?
We use a third party credit card verification company to authorise all credit card transactions. If a credit card is declined, we do not know the reason nor can we assist you further with getting it approved. For international cardholders, the declines are often due to problems matching up international addresses with credit card billing records. We suggest that you try to enter the credit card information again exactly as it appears on your credit card bill or try to use another card if possible.
Unfortunately, we cannot assist you further with this if the system does not approve your purchase. You are welcome to try to use another credit card.
What if I want a refund for a webcast product or package?
If you have technical problems we encourage you to first contact our support staff to help you fix them via our live text-based chat system.
What if I want a refund?
We only give refunds if we feel that you have a valid reason and entirely at our own discretion. See our Terms & Conditions.
How can I view my purchase history?
You can see this here
How can I change my password?
Go here
How can I change my email address or username?
Go here
How can I change my security question?
Go here
How can I change my credit card details on file for future purchases?
Go here
How can I change my parental control settings?
Go here
How do I unsubscribe from your periodic newsletter emails?
Go here
