About All 4

About All 4 on iPad, iPhone or iPod Touch

Getting started

All 4 Parental Controls

Mobile Data

Download for Viewing Offline and Overseas

PIN Queries

Watch Live Queries

AirPlay Queries

HDMI Queries

Technical queries

About All 4

What is All 4?
Channel 4’s online sites, live TV channels and 4oD service have evolved. The result is All 4, a slick new interface that offers the very best of 4 in one place.
All 4 features three sections to its homepage that will showcase the best of our content and help you navigate quickly to where you want to go.
On Demand: All the latest catch up. Free box sets of our most popular series. Plus a huge library of recent, classic and online only shows – including Shorts. Available on your All 4 app on iOS as well as All4.com.
Now: Live streaming of our TV channels. Available on All4.com and iOS devices.
On Soon: Breaking news about new and returning shows. Plus trailers, clips and exclusive extras from upcoming programmes and films. Available on All4.com and iOS devices.

About All 4 on iPad, iPhone or iPod Touch

What shows are available to watch on demand?
All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4 , all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series.
Why can't I find all US shows on my iPad, iPhone or iPod Touch?
Channel 4 must acquire specific rights for some programmes, such as US shows, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.
What are the All 4 rules and guidelines?
To read the full version of our terms and conditions and privacy policy, please visit the tabs in the Help and Information section.
Do All 4 programmes include advertising?
Programmes on All 4 on the iPad, iPhone and iPod Touch are streamed with advertising before, and sometimes during, the show.
Can I skip the adverts on the iPad, iPhone or iPod Touch??
No, you can’t skip adverts. 4’s content is free to watch because we are an advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders, it goes back into making more programmes.
Why are the adverts looping?
If you are using AirPlay, the additional controls made possible via the Apple TV remote can cause the adverts to loop if an advertisement is fast forwarded. Please do not attempt to skip or fast forward an advertisement during the ad break to avoid this issue. If you are experiencing looping adverts other than when using AirPlay then close the player and restart the video. If this does not work then please contact us
Can I watch All 4 in another country?
Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad, except to watch previously downloaded shows. Some of our programmes are available to view in the Republic of Ireland, subject to rights.
Channel 4 and ATVOD

ATVOD (The Authority for Television on Demand) is the independent co-regulator for the editorial content of UK video on demand services that fall within the new statutory definition of On Demand Programme Services. ATVOD is committed to protecting consumers of On Demand Programme Services. Channel 4 complies with ATVOD's Rules. For more information visit http://www.atvod.co.uk/

Channel 4 and UKCCIS

Channel 4 is a member of the UK Council for Child Internet Safety. For more information visit http://www.education.gov.uk/ukccis/

Accessibility options

We are looking to introduce further accessibility functions to All 4 as soon as possible, including support for subtitles and audio described content.

Contact the 4 support team

Your comments are important to us. If you wish to provide feedback or have questions about our content or services, please contact us or visit www.channel4.com/4viewers/contact-us.

Getting started

How do I find a programme to watch on my iPad?
On the iPad you can search for content by accessing the different menu options on the home screen or via the global navigation at the top of the page:

At the top of the On Demand page there are viewing suggestions from our editors.

The All 4 home button at the top left of the app allows you to return to the On Demand homepage at any time.
Catch Up enables you to search for content by broadcast date.
Box Sets are complete series collections of our favourite shows.
Shorts include original All 4 shorts.
A-Z Categories enables you to search for content alphabetically or by category.
Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.

You can see more information about a programme by tapping on its title of in the A-Z Categories menu by selecting its image. You can then switch between series, if more than one is available, by tapping on the buttons at the top of the screen.
How do I find a programme to watch on my iPhone or iPod Touch?
On the iPhone or iPod Touch you can navigate between different menu options by selecting items from the All 4 homepage, tapping the ‘search’ icon, or tapping on the ‘Hamburger’ button at the top right of the screen.

The All 4 home button at the top left of the app allows you to return to the On Demand homepage at any time.
At the top of the On Demand page there are viewing suggestions from our editors.
Catch Up enables you to search for content by broadcast date.
Box Sets are complete series collections of our favourite shows.
Shorts include original All 4 shorts.
A-Z Categories enables you to search for content alphabetically or by category. Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.

You can see more information about a programme by tapping on its title, or in the A-Z Categories menu by selecting its image. You can then switch between series, if more than one is available, by tapping on the series numbers at the top of the screen.
How can I find the programme I was watching earlier?

You can search for a particular episode by date on the Catch Up menu, or you can search for your favourite programmes in the A-Z Categories menus or Search. If the programme you were watching is no longer there, this could be due to the rights having expired. If you were watching the video prior to leaving the application, you may get at alert message to indicate that the content is no longer available.

Can I resume interrupted viewing?
It is possible to resume playing an on demand episode on All 4 on your iPad, iPhone or iPod Touch, providing this episode was the last item watched.
If you leave the application before finishing a programme, on your return you will be able to start watching from where you left off (providing the programme is still on the service).

Similarly, if you press 'Pause' or 'Done', you will be able to resume from the same point when you re-select that episode. If you want to go back to the beginning simply drag the playhead on the timeline bar back to the start.

It is not possible to pause and resume live TV viewing.
How do I watch live TV using the All 4 app?

Live TV can be streamed by selecting the ‘Now’ tab at the top of the screen. Once selected, all of the available channels from 4 are displayed. To stream a live channel, simply press the play button on the image for your selected channel. This will then open the video player and play your selected channel live. Because this is a live stream, pausing and rewinding are not possible.

How do I discover what is coming soon to All 4?

The All 4 app has an ‘On Soon’ tab at the top of the screen. Tapping this section will display a selection of upcoming shows soon to be shown on All 4 with associated clips and trailers.

How do I register with channel4.com?

If you register with Channel4.com we can tell you about Channel 4 exclusive previews, programmes and events that might match your interests. To register with Channel4.com go to www.channel4.com/registration.

My address is not in your list, what do I do?

We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help

I’ve registered with you and linked my Channel 4 account to Facebook / Google / Twitter but I can’t sign in with my Social Account credentials. Why not?

At the moment, you can only use your Social Account credentials to sign in to Channel4.com on your computer. We are looking to add this functionality to other devices as soon as possible.

All 4 Parental Controls

How is content restricted to ensure children and young people are unable to access unsuitable content?

The All 4 iOS app provides access to content reflecting the broad range of programmes from 4, some of which may be unsuitable for younger viewers. Such content will have guidance notes displayed that provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18. In order to help you control access to our content we have provided the following options:

Instant Access: Each time you select a programme with an age rating you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected.

PIN Access: By selecting this option you can set up an All 4 PIN number. Then if you (or someone else using your iPad, iPhone or iPod Touch) try to view a programme that is age rated, you will be asked to confirm that you are over 16 or 18 years of age depending on the type of content you tried to access, and will be required to enter your All 4 PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do this.

I've forgotten my All 4 PIN. How can I reset this?

Please contact us via http://www.channel4.com/4viewers/contact-us. A member of the Viewer Enquiries team will be in touch by email within 24 hours to provide instructions on how to reset your All 4 PIN.

Mobile Data

What does ‘Mobile data’ mean?

Mobile data is an internet source - such as GPRS, Edge, 2G, 3G or 4G - supplied by your mobile phone provider. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month. Please check the exact amount with your mobile service provider.

What does ‘streaming over mobile data’ mean?

When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any All 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.

I want to see the mobile data charge message again. How can I do it?

You need to uninstall and re-install the All 4 app. The data charge message will accompany this brand new instance of the app.

What’s the difference between ‘Device Settings’ and ‘All 4 app Settings’?

‘Device settings’ refers to the settings of your tablet or mobile phone. You can access them by selecting the settings icon on your tablet/mobile. ‘All 4 app settings’ are specific to the All 4 application. You can access them by clicking on the settings icon in the All 4 menu.

Can I download over mobile data (3G/4G)?

No, at present this is not possible. Programmes can only be downloaded via WiFi. However, if you start downloading over WiFi and switch to mobile data, the download will pause and resume when you connect to WiFi again. Programmes can be added to the download queue over mobile data.

What do I need to do to stream over mobile data?

To stream All 4 videos over mobile data you need:
- A mobile data-enabled device
- Mobile data enabled in ‘Device Settings’
- Mobile data streaming enabled in ‘All 4 app Settings’ (note: this is enabled by default in the app).

Will I be charged to stream over mobile data?

All 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.

How can I disable mobile data streaming?

You can disable mobile data streaming in your All 4 app settings. To access the All 4 app settings, click on the settings icon in the All 4 menu. Then, slide the toggle menu option next to ‘Mobile Data’ to disable mobile data streaming. Note: you’ll still be able to browse All 4 over mobile data but you won’t be able to play any All 4 videos.

What does it mean when I get a ‘Network connection unavailable or too slow’ message?

It means that the mobile data connection is non-existent or is not fast enough to stream video.

What does it mean when I get the ‘retry’ error message?

Clicking the retry button will attempt to establish your mobile data connection.

I clicked the ‘retry’ button on the connectivity error message but nothing happens. Why?

It means that a mobile data connection could not be established.

I get a ‘Connectivity – enable/exit’ message. Why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 app settings. This needs to be enabled for successful streaming.

I keep getting the mobile data charge message, how can I get rid of it?

If you click on the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)

If my mobile connection switches from WIFI to mobile data, can I continue streaming/watching? Or vice versa?

Yes, you can stream on both Wi-Fi and mobile data.

How much will it cost to stream All 4 programmes?

All 4 is a free service and won’t charge you for streaming programmes over mobile data. However, you might incur some costs if you exceed your mobile data allowance. Please check this with your mobile data provider.

What’s the difference between WiFi and mobile data?

Wi-Fi is a short-range static wireless connection. To use it for internet access, your device must connect (over Wi-Fi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.

I’m on mobile data and in the qualifying geographical locations but it doesn’t let me play. Why?

Check your ‘All 4 app settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.

I live in the UK but when I try to use All 4 I get an ‘All 4 content is not available in your current location’ message: Why is this and what can I do about it?

All 4 uses geo-blocking software to detect where your device is located when it connects to the internet. Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve. You can also try turning mobile data on and off, which might resolve the issue.

When I try and play a video, I get a ‘Data not available’ message. What can I do?

Please report this to Viewer Enquiries (www.channel4.com/4viewers/contact-us)

Can I watch All 4 while outside the UK?

No. All 4 is only available in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause All 4 to think you are abroad.)

Can I watch All 4 on my UK SIM on roaming while overseas?

No, this is not possible. Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although not for all programmes in ROI).

I disabled mobile data but I can still browse the app. Why?

Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device mobile settings.

Why do I get a black screen with audio still playing out in the background when I am watching a programme?

The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi or Mobile Data connectivity, the application will detect this and send a lower quality video stream. The lowest quality stream is audio only. As soon as the application detects you are in an area with better connectivity, a higher quality video stream is transmitted.

Do I need to be signed in to watch over mobile data?

No, although some All 4 programmes are only ever available to signed-in users.

Is all All 4 content available to stream?

Yes, you can stream all All 4 content over mobile data.

Download for Viewing Offline and Overseas

How do I download an All 4 show on my iPad, iPhone or iPod Touch?

See here for a step-by step guide to downloading all 4 http://apps.channel4.com/app/download-on-all-4

Do I have to be connected to the internet to download?

In order to download a programme, you must be connected to the internet via WiFi. Once programmes have been downloaded, you can watch them offline or overseas.

Do I have to register with Channel 4 to download?

You must have registered with Channel 4 and be signed in to your account to download programmes. Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant

How long are the programmes available to download for?

The majority of downloadable programmes will be available to download for 30 days after broadcast.

Do I have to be connected to the internet to watch a programme I’ve downloaded?

You do not have to be connected to the internet to watch a downloaded programme. The main benefit of All 4’s download service is that once you have downloaded a programme you can watch it offline or overseas.

If I download a programme, how long do I have to watch it?

Once you have finished downloading a programme, you have up to 7 days to complete viewing it before it expires from your device.

I downloaded a programme and it won’t allow me to watch, why not?

If a programme is due to expire within the time it would take to play the complete programme, you won’t be able to start viewing it. (In other words, to watch an hour-long programme due to expire at 5pm you would have to begin watching before 4pm.)

My device won’t let me download and says there are space issues, how can I fix this?

Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.

I have the All 4 app on my device – can I download programmes?

Not all programmes are available for download but those that are will be clearly marked with the download symbol.

Why can’t I download programmes from All 4?

The download service is available for iOS and Android supported devices. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to Wi-Fi.

If I delete a downloaded programme, can I re-download it?

Yes, as long as the download is still available, you can download it as many times as you like.

Why aren’t some of your US programmes available to download?

All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

What programmes are available to download?

We have tried to make as much of our catch up content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

Is archive content going to be made available?

Not at this time. In order to introduce the download feature, we focussed on making catch up content available for download. We are constantly reviewing our products and listening to our users, so this may change in the future. You can still stream our fabulous catalogue of older programmes.

How do I remove a programme from my device?

In order to delete a downloaded programme you need go to the Downloads > Downloaded page and then ‘long press’ the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.

If I pause a download, how do I restart?

If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.

Where can I find out what is downloading?

To check whether your downloads are nearing completion you should visit Downloads > Queue page.

Where do I find the programmes I’ve downloaded?

To check your completed downloads you should visit Downloads > Downloaded page.

Can I download more than one programme at a time?

You can add as many items to your Queue as you like, but you can only download one programme at a time. Once it has completed downloading, the next item in the Queue will commence downloading.

Will downloads continue when the app in the background?

Programmes will download when the All 4 app is in the background, so long as the device is connected to the internet via Wi-Fi.

Why aren't my downloads continuing in the background?

If your downloads aren’t continuing to progress when the app is in the background, ensure that ‘Background app refresh’ is set to ‘On’. This can be found on your device settings under General > Background app refresh > All 4 app and may solve the issue.

Note that downloads will not continue in the background unless you are connected to the internet via a Wi-Fi connection.

How many programmes can I download?

You can download as many programmes as you like as long as you have enough storage space on your device.

Do you have a series link to automatically download the next episode of a series?

At this time it is not possible to series link downloads. This is a feature we will look at implementing in a future release.

Can I pre-book a programme to download?

At this time it is not possible to pre-book a programme to download. This is a feature we will look at implementing in a future release.

What happens when the download expires?

The app will notify you if an item is due to expire in the next 24 hours. This should give you enough time to finish watching the download. The next time you visit the Downloads section the item will be removed.

What happens if I lose my Wi-Fi connection when I am downloading?

If you lose your Wi-Fi connection when downloading a programme, it will move into a queued state. When you next connect to Wi-Fi, the programme will automatically resume downloading.

What happens if I travel outside of the UK when I am downloading?

If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it in order to re-start the download.

Can I watch programmes I’ve downloaded outside the UK?

The main benefit of All 4’s download service is that once you have downloaded the programme, you can watch it offline or overseas.

Can I download programmes when I am outside the UK?

No, you have to be in the UK to download a programme. If you leave the UK while you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it, in order to re-start the download.

I live in the Republic of Ireland. Can I use the download service?

If you are able to get the All 4 app on your device then you will be able to download available content.

I was streaming a programme and then decided to download, why did it not start from where I was watching?

The episode that you were streaming and the episode that you downloaded are actually two separate files so it’s not currently possible to carry your resume point between streaming and downloaded versions.

Do I have to be signed in to watch a download?

You do not need to be signed in to watch a downloaded programme.

PIN Queries

How do I set up a PIN?

Go to the Settings section. Then select Parental Controls. The page will inform you that you can set up a PIN for either All rated content (16+) or 18 rated content (18+). Confirm you accept our Terms of Use and then create your 4-digit PIN. Finally, tap Enable PIN. This will set a new PIN.

How do I disable a PIN?

Go to the Parental Control page. The page will inform you that you have set up a PIN. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN.

I've forgotten my PIN. How can I reset this?

Please contact us via www.channel4.com/4viewers/contact-us. A member of Viewer Enquiries will be in touch by email within 24 hours to provide instructions on how to reset your PIN.

How do I change the level that the PIN is applied at?

You will need to disable your existing PIN and set up a new PIN at the other level. Go to the Parental Control Page in Settings. The page will inform you that you have set-up a PIN and the level at which you set it. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN. Then select the level you want to set the PIN at, and re-enter your 4-digit PIN.

Watch Live Queries

Why can't I pause live TV streaming?

The watch live feature only supports the live stream of the channel and cannot be paused. It is also not possible to rewind or fast forward the stream.

Why is the programme I want to watch not available on live TV streaming on iPad, iPhone and iPod Touch?

Channel 4 must acquire specific rights for some programmes, such as US shows and films, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.

I live in the Republic of Ireland; can I watch live TV streaming?

For legal reasons, the Watch Live service is only available to residents of the UK.

Why can’t I view live TV programmes in full screen on my device?

Different programmes, especially films, are broadcast in different aspect ratios. Your device will display the programme with the best fit to your device’s screen size so you don’t lose any of the picture.

AirPlay Queries

Do you support AirPlay and TV-Out (HDMI) for the All 4 iOS App?

The All 4 app supports AirPlay for iOS7 and iOS8 devices, and HDMI TV-Out connection for iOS8 devices only.

When using AirPlay, playback is optimised for Apple TV version 7 (or above). Airplay is not supported for non-Apple TV devices.

How do I start using AirPlay with the All 4 app?
Here's how to start using AirPlay:
Via your iPhone/iPad device settings:
1. Connect your iOS device and Apple TV to the same Wi-Fi network.
2. Swipe up from the bottom of your screen to access Control Center.
3. Tap AirPlay.
4. Tap the name of the Apple TV where you wish to AirPlay.
5. Once you have selected your Apple TV, begin video playback.

Via the All 4 App playback controls:
1. Connect your iOS device and Apple TV to the same Wi-Fi network.
2. Begin playing video content.
3. Tap the AirPlay icon to the right of the playback controls within the All 4 player.
4. Select your Apple TV from the list of available devices that appears and begin playback.

To use AirPlay with the All 4 app you must have the app open and in the foreground on your device when playing content. If the app is minimised or the device is locked, then playback will be paused.
Can I mirror my device using AirPlay?
Yes the All 4 app supports mirroring.
Why are the adverts looping when using AirPlay?
As with advert breaks on your device, it is not possible to skip an advertisement break on AirPlay. The additional controls made possible via the Apple TV remote can cause the adverts to loop if an advertisement is fast forwarded. Please do not attempt to skip or fast forward an advertisement during the ad break to avoid this issue.
How do I enable mirroring on my device?
To enable mirroring when connected to an Apple TV, ensure the ‘Mirroring’ toggle is set to ‘On’ in your device settings. Mirroring cannot be enabled via the All 4 playback controls:
Enable mirroring via device settings:
1. Connect your iOS device and Apple TV to the same Wi-Fi network.
2. Swipe up from the bottom of your screen to access Control Center
3. Tap AirPlay.
4. Select your Apple TV from the list of available devices that appears.
5. Ensure mirroring is enabled via the toggle that appears once connected to your Apple TV.
Why is my device showing a black screen when using AirPlay mirroring?
In order to reduce bandwidth usage and improve the quality of video, when viewing content over AirPlay with mirroring enabled, the device will not display video content simultaneously with your Apple TV.
Why is my download not playing correctly using AirPlay?
If you are experiencing audio only playback, please enable mirroring on your device, as this may fix the issue. When watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience.
Why am I experiencing audio only playback when using AirPlay?
If you are experiencing audio only playback, please enable mirroring on your device, as this may fix the issue. If watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience. Please ensure you have the latest iOS version of Apple TV installed. If AirPlay is still not working please visit Apple Support for AirPlay troubleshooting tips.
Why is my device auto-locking when using AirPlay?
If your device is auto-locking during video playback, ensure that auto-lock is disabled on your device. To do this, tap the Settings icon on your device, then the General button. Tap on the Auto-Lock option and set your preference to ‘Never’.
Why is AirPlay not working?
AirPlay for All 4 is only compatible for use with Apple TV. Please ensure you have the latest iOS version of Apple TV installed.
Please check you have a strong Wi-Fi connection when using AirPlay. A low strength connection will cause AirPlay quality issues, or the inability to connect. If AirPlay is still not working please visit Apple Support for AirPlay troubleshooting tips.
Why is the AirPlay icon not appearing in the playback controls?
The AirPlay icon may not be available for one of the following reasons:-
- You are not in range of an Apple TV device.
- You are not connected to the same Wi-Fi as your Apple TV.

For further AirPlay troubleshooting, please visit Apple Support.
Why am I experiencing poor quality playback when using AirPlay?
If you are using an older device that uses an A5 chip processor, such as iPad1, iPad2 or iPad mini 1st gen, this may impact your AirPlay viewing experience.
Newer devices with the A7 processor can provide improved playback quality. A poor Wi-Fi connection will cause playback quality to suffer. Ensure you have a strong Wi-Fi connection when using AirPlay.
If watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience.
Can I minimise the All 4 app when using AirPlay?
When viewing content via AirPlay, the All 4 app must always be open and in the foreground. If the app is minimised or the device is locked, the content will stop playing
What should I do if the adverts freeze when using AirPlay?

On the rare occasion where adverts freeze during AirPlay streaming for more than 15 seconds, please cancel the video playback and try again.
Which iOS versions for the Apple TV do you support?

Playback is supported for Apple TV iOS version 7. To find out how to check and upgrade your Apple TV iOS version, please visit Apple Support.

HDMI Queries

How do I start using an HDMI Connection?

Using an Apple approved adapter, connect your device to a TV using an HDMI cable. To view content, ensure your TV is set to the correct HDMI input channel before playing All 4 programmes. The HDMI connection is only compatible with an HD-ready TV, and with devices running iOS8.

Apple have confirmed that HDMI output is not supported by iOS7 devices using the Lightning Adapter. The All 4 app is therefore unable to support HDMI for iOS7 devices.
Why is my HDMI connection not working?

Ensure you are using an Apple-approved Lightning Adapter and that your TV is set to the correct HDMI input channel before playing All 4 programmes. The HDMI connection is only compatible with an HD ready TV, and with devices running iOS8. Please note that we do not support the older 30-pin version of the AV Adapter.

Apple have confirmed that HDMI output is not supported by iOS7 devices using the Lightning Adapter. The All 4 app is therefore unable to support HDMI for iOS7 devices. If you are using iOS7 or below, you will be unable to use HDMI with All 4.

Technical queries

Which iOS version is required by All 4 on the iPad, iPhone and iPod Touch?

The All 4 application on the iPad, iPhone and iPod Touch only works on iOS 7.1 and above. If you have an older iOS version or are using an older iOS device that is no longer supported, including iPhone 3G and 4th generation iPod Touch devices, you won't be able to download the app until you upgrade your operating system. You can check which operating system your iPad, iPhone or iPod Touch is currently using by going to Settings > General > About - and scrolling down to Version.
Can I use All 4 on the iPad, iPhone or iPod Touch when I'm not connected to the internet?

You can only use All 4 offline to watch previously downloaded programmes.
Is mobile data connectivity supported?

Yes, you can browse and stream On Demand and live programmes using 3G/4G or Wi-Fi.
Why can't I hear any audio when I am watching a programme?

Please check you have not accidentally turned your iPad, iPhone or iPod Touch to Silent mode. Silent mode can be activated by the small button next to the volume up/down controls on the side of your device. If the button is switched to the left a small orange circle appears and audio is set to 'mute'. If the button is switched to the right the red circle disappears and you can set the audio volume to the desired level. For iPad 2 users, you can check whether the mute button is activated from Settings > General and in the right hand column check the setting for Use Side Switch.
Will my network provider charge me for using All 4?

Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of All 4 content you can view on the iPad, iPhone and iPod Touch. You should check with your Network Provider if you are unsure about their charges or download limits.



Last updated: 13 March 2015