About 4oD on iPad, iPhone or iPod Touch

Getting started

Mobile Data

Download for viewing offline and overseas

PIN queries

Technical queries

About 4oD on iPad, iPhone or iPod Touch

What content can I find on 4oD on my iPad, iPhone or iPod Touch?

4oD on the iPad, iPhone or iPod Touch offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, for up to 30 days after transmission.

Channel 4 has an extensive library of programmes (including both classic shows and more recent programmes that have dropped out of our 30-day catch up ‘window’). Unfortunately, it’s not possible to bring you all of this content via this app – but a small selection is available.

Our full programme library is available free of charge at Channel4.com

Why can't I find all US shows on my iPad, iPhone or iPod Touch?

Channel 4 must acquire specific 4oD rights for some programmes, such as US shows, in order to show these on a particular 4oD service. Therefore it can't be guaranteed that all programmes will appear on all 4oD services.

What are the 4oD rules and guidelines?

To read the full version of our terms and conditions and privacy policy, please visit the tabs in the Help and Information section.

Do 4oD programmes include advertising?

Programmes on 4oD on the iPad, iPhone and iPod Touch are streamed with advertising before, and sometimes during, the show.

Can I watch 4oD in another country?

Rights agreements mean that our 4oD service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available to view in the Republic of Ireland, subject to rights availability. Some of our programmes are available to view in the Republic of Ireland, subject to rights availability.

Channel 4 and ATVOD

ATVOD (The Authority for Television on Demand) is the independent co-regulator for the editorial content of UK video on demand services that fall within the new statutory definition of On Demand Programme Services. ATVOD is committed to protecting consumers of On Demand Programme Services. Channel 4 complies with ATVOD's Rules. For more information visit http://www.atvod.co.uk/

Channel 4 and UKCCIS

Channel 4 is a member of the UK Council for Child Internet Safety. For more information visit http://www.education.gov.uk/ukccis/

Accessibility options

Channel 4 is committed to making 4oD on the iPad, iPhone and iPod Touch as accessible as possible, and will look to introduce accessibility functions as soon as possible.

Contact the Channel 4 support team

Your comments are important to us. If you wish to provide feedback, let us know about transmission issues, or have questions about our content or services, please contact us or visit www.channel4.com/help.

Getting started

How do I find a programme to watch on 4oD on iPad?

On the iPad you can search for content by accessing the different menu options on the left-hand side of the main navigation window:

4oD Recommends presents viewing suggestions from our editors.

Catch Up enables you to search for content by broadcast date.

4Shorts includes hundreds of clips and extras from your favourite shows, plus original Channel 4 shorts.

Categories enables you to search for content by genre.

Collections presents compilations of programmes linked by theme, subject matter or anything else our editors can come up with...

A-Z Programmes

Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.

You can see more information about a programme by tapping on 'All episodes' from the 4oD Recommends and Catch Up menus, or by selecting the appropriate image in the Categories and A-Z Programme menus. You can switch between series, if more than one is available, by tapping on the buttons at the bottom of the screen.

From the programme page tap 'More info' to see detailed information about a particular episode, or navigate to 'previous' and 'next' episodes, if available.

How do I find a programme to watch on 4oD on my iPhone or iPod Touch?

On the iPhone or iPod Touch you can navigate between different menu options by tapping on the ‘Menu’ button on the bottom of the screen.

4oD Recommends presents viewing suggestions from our editors.

Catch Up enables you to search for content by broadcast date.

Categories enables you to search for content by genre.

Collections presents compilations of programmes linked by theme, subject matter or anything else our editors can come up with...

A-Z Programmes enables you to search for content alphabetically.

Search enables you to find programmes by typing in the name of the show with the on-screen keyboard. Press the 'Search' icon on the bottom left hand side of the screen.

You can see more information about a programme by tapping on 'See All’ from the 4oD Recommends and Catch Up menus, or by selecting the appropriate image in the Categories and A-Z Programme menus. You can switch between series, if more than one is available, by tapping on the arrows or swiping left and right.

From the programme page tap 'More’ to see detailed information about a particular episode. You can navigate to more episodes, if available, by tapping on the arrows or swiping left and right.

How do I register with channel4.com?

If you register with Channel4.com we can tell you about Channel 4 exclusive previews, programmes and events that might match your interests. To register with Channel4.com go to www.channel4.com/registration.

How is content restricted to ensure children and young people are unable to access unsuitable content?

Not all 4oD content is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18. You have two choices on how to protect children and young people from accessing such content.

Instant Access: Each time you select a programme with a guidance warning you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected.

PIN Access: By selecting this option you can set up a PIN number. Then if you (or someone else on your iPad, iPhone or iPod Touch) try to view a programme with a guidance warning you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you tried to access, and will be required to enter your PIN. Each time you use the service and request a programme with a guidance warning you will be asked for the PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do this.

How can I find the programme I was watching earlier?

You can search for a particular episode by date on the Catch Up menu, or you can search for your favourite programmes in the Categories, A-Z Programmes menus or Search. If the programme you were watching is no longer there, this could be due to the rights having expired. If you were watching the video prior to leaving the application, you may get an alert message to indicate that the content is no longer available.

How can I switch to full screen mode on my iPad?

You can switch between viewing modes by tapping on the full screen icon on the playback bar. To access the playback bar, tap once on the video window. You can also pinch in or out of full-screen. Note - the iPhone and iPod touch devices only support full-screen viewing mode.

Can I log out of the app?

Registering as a user on the iPad, iPhone or iPod Touch doesn't currently log the user in, so there is no log out feature. We are constantly looking at how we can improve our products and personalised features are something that we are investigating. Part of bringing personalised features to our users would be a full ability to register, log in and log out.

Mobile Data

I want to see the mobile data charge message again. How can I do it?
You need to uninstall and re-install the 4oD app. The data charge message will accompany this brand new instance of the 4oD app.
What does ‘Mobile data’ mean?

Mobile data is an internet source - such as GPRS, Edge, 2G, 3G or 4G - supplied by your mobile phone provider. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month. Please check the exact amount with your mobile service provider.

What does ‘streaming over mobile data’ mean?

When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any 4oD video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.

What’s the difference between ‘Device Settings’ and ‘4oD app Settings’?

‘Device settings’ refers to the settings of your tablet or mobile phone. You can access them by selecting the settings icon on your tablet/mobile.

‘4oD app settings’ are specific to the 4oD application. You can access them by clicking on the settings icon in the 4oD menu.

Can I download over mobile data (3G/4G)?

, at present this is not possible. Programmes can only be downloaded via WiFi. However, if you start downloading over WiFi and switch to mobile data, the download will pause and resume when you connect to WiFi again. Programmes can be added to the download queue over mobile data.

What do I need to do to stream over mobile data?

To stream 4oD videos over mobile data you need:-A mobile data-enabled device -Mobile data enabled in ‘Device Settings’-Mobile data streaming enabled in ‘4oD app Settings’ (note: this is enabled by default in the app).

Will I be charged to stream over mobile data?

4oD is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.

How can I disable mobile data streaming?

You can disable mobile data streaming in your 4oD app settings. To access the 4oD app settings, click on the settings icon in the 4oD menu. Then, slide the toggle menu option next to ‘Mobile Data’ to disable mobile data streaming. Note: you’ll still be able to browse 4oD over mobile data but you won’t be able to play any 4oD videos.

What does it mean when I get a ‘Network connection unavailable or too slow’ message?

It means that the mobile data connection is non-existent or is not fast enough to stream video.

What does it mean when I get the ‘retry’ error message?

Clicking the retry button will attempt to establish your mobile data connection.

I clicked the ‘retry’ button on the connectivity error message but nothing happens: why?

It means that a mobile data connection could not be established.

I get a ‘Connectivity – enable/exit’ message: why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your 4oD app settings. This needs to be enabled for successful streaming.

I keep getting the mobile data charge message, how can I get rid of it?

If you click on the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)

If my mobile connection switches from WIFI to mobile data, can I continue streaming/watching? Or vice versa?

Yes, you can stream on both WiFi and mobile data.

How much will it cost to stream 4oD programmes?

4oD is a free service and won’t charge you for streaming programmes over mobile data. However, you might incur some costs if you exceed your mobile data allowance. Please check this with your mobile data provider.

What’s the difference between WiFi and mobile data?

WiFi is a short-range static wireless connection. To use it for internet access, your device must connect (over Wi-Fi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.

I’m on mobile data and in the qualifying geographical locations but it doesn’t let me play: why?

Check your ‘4oD app settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.

When I try and play a video, I get a ‘4oD content is not available in your current location’ message: what can I do?

This is caused when your IP address is not in the UK (or appears not to be in the UK.) If you actually are in the UK, you can try turning mobile data on and off, which might resolve the issue. If this keeps happening, please contact your network operator.

When I try and play a video, I get a ‘Data not available’ message: what can I do?

Please report this to Viewer Enquiries (http://www.channel4.com/4viewers/contact)

Can I watch 4oD while overseas?

No. 4oD is only available in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause 4oD to think you are abroad.)

Can I watch 4oD on my UK SIM on roaming while overseas?

No, this is not possible. Rights agreements mean that our 4oD service is only available in the UK and the Republic of Ireland, (although not for all programmes in ROI).

I disabled mobile data but I can still browse the app: why?

Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device mobile settings.

Why do I get a black screen with audio still playing out in the background when I am watching a programme?

The 4oD application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi or Mobile Data connectivity, the application will detect this and send a lower quality video stream. The lowest quality stream is audio only. As soon as the application detects you are in an area with better connectivity, a higher quality video stream is transmitted.

Do I need to be signed in to watch over mobile data?

No, although some 4oD programmes are only ever available to signed-in users.

Is all 4oD content available to stream?

Yes, you can stream all 4oD content over mobile data.

Download for viewing offline and overseas

Do I have to be connected to the internet to download?

In order to download a programme, you must be connected to the internet via WiFi. Once programmes have been downloaded, you can watch them offline or overseas.

Do I have to register with Channel 4 to download?

You must have registered with Channel 4 and be signed in to your account to download programmes.

Why do I have to give you my postcode and house number?

Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.

How long are the programmes available to download for?

The majority of downloadable programmes will be available to download for 30 days after broadcast.

Do I have to be connected to the internet to watch a programme I’ve downloaded?

You do not have to be connected to the internet to watch a downloaded programme. The main benefit of 4oD’s download service is that once you have downloaded a programme you can watch it offline or overseas.

If I download a programme, how long do I have to watch it?

Once you have finished downloading a programme, you have up to 7 days to complete viewing it before it expires from your device.

I downloaded a programme and it won’t allow me to watch, why not?

If a programme is due to expire within the time it would take to play the complete programme, you won’t be able to start viewing it. (In other words, to watch an hour-long programme due to expire at 5pm you would have to begin watching before 4pm.

How can I update my address?

If you have changed your address and wish to update your profile, please go to channel4.com/myaccount.

My device won’t let me download, and says there are space issues, how can I fix this?

Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.

I have the 4oD app on my device – can I download?

Not all programmes are available for download but those that are will be clearly marked with the download symbol.

Why can’t I download programmes from 4oD?

The download service is available for iOS and Android supported devices. If you are able to get the 4oD app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.

Why aren’t some of your US programmes available?

4oD does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

What programmes are available to download?

We have tried to make as much of our catchup content available for download as possible. Unfortunately, 4oD does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

Is archive content going to be made available?

Not at this time. In order to introduce the download feature, we focussed on making catch up content available for download. We are constantly reviewing our products and listening to our users, so this may change in the future. You can still stream our fabulous catalogue of older programmes.

How do I remove a programme from my device?

In order to delete a downloaded programme you need go to the Downloads > Downloaded page and then select Edit. You can then select individual items to delete by tapping the radio button next to the item. Once the items are selected, press Delete.

If I pause a download, how do I restart?

If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.

Where can I find out what is downloading?

To check whether your downloads have finishing you should visit Downloads > Queue page.

Where do I find the programmes I’ve downloaded?

To check your completed downloads you should visit Downloads > Downloaded page.

Can I download more than one programme at a time?

You can add as many items to your Queue as you like, but you can only download one programme at a time. Once it has completed downloading, the next item in the Queue will commence downloading.

How many programmes can I download?

You can download as many programmes as you like as long as you have enough storage space on your device.

Do you have a series link to automatically download the next episode of a series?

At this time it is not possible to series link downloads. This is a feature we will look at implementing in a future release.

Can I pre-book a programme to download?

At this time it is not possible to series link downloads. This is a feature we will look at implementing in a future release.

What happens when the download expires?

The app will notify you if an item is due to expire in the next 24 hours. This should give you enough time to finish watching the download. The next time you visit the Downloads section the item will be removed.

What happens if I lose my WiFi connection when I am downloading?

If you lose your WiFi connection when downloading a programme, it will move into a queued state. When you next connect to WiFi, the programme will automatically resume downloading.

What happens if I travel outside of the UK when I am downloading?

If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it in order to re-start the download.

Can I watch programmes I’ve downloaded outside the UK?

The main benefit of 4oD’s download service is that once you have downloaded the programme, you can watch it offline or overseas.

Can I download programmes when I am outside the UK?

No, you have to be in the UK to download a programme. If you leave the UK while you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it, in order to re-start the download.

My address is not in your list, what do I do?

We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help

I live in the Republic of Ireland; can I use the download service?

If you are able to get the 4oD app on your device then you will be able to download available content.

I was streaming a programme and then decided to download, why did it not start from where I was watching?

The episode that you were streaming and the episode that you downloaded are actually two separate files so it’s not currently possible to carry your resume point between streaming and downloaded versions.

Do I have to be signed in to watch a download?

You do not need to be signed in to watch a downloaded programme.

If I delete a programme can I re-download it?

Yes. As long as the download is still available, you can download it as many times as you like.

I’ve registered with you and linked my Channel 4 account to Facebook / Google / Twitter but I can’t sign in with my Social Account credentials. Why not?

At the moment, you can only use your Social Account credentials to sign in to Channel4.com on your computer. We are looking to add this functionality to other devices as soon as possible.

PIN queries

How do I disable a PIN?

Go to the Parental Control page. The page will inform you that you have set up a PIN. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN.

I've forgotten my PIN. How can I reset this?

Please contact us. A member of Customer Support will be in touch by email within 24 hours to provide instructions on how to reset your PIN.

How do I change the level that the PIN is applied at?

You will need to disable your existing PIN and set up a new PIN at the other level. Go to the Parental Control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN. Then select the level you want to set the PIN at, and re-enter your 4-digit PIN.

Technical queries

I live in the UK but when I try to use 4oD on the iPad, iPhone or iPod Touch it tells me that I am outside that area. Why is this and what can I do about it?

4oD uses geo-blocking software to detect where your device is located when it connects to the internet. Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to 4oD on the iPad, iPhone or iPod Touch. This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.

Can I use 4oD when I'm not connected to the Internet?

You can only use 4oD offline to watch previously downloaded programmes.

Is mobile data connectivity supported?

Yes, you can browse and stream programmes using 3G/4G or Wi-Fi.

Why can't I hear any audio when I am watching a programme?

Please check you have not accidentally turned your iPad, iPhone or iPod Touch to Silent mode. Silent mode can be activated by the small button next to the volume up/down controls on the side of your device. If the button is switched to the left a small orange circle appears and audio is set to 'mute'. If the button is switched to the right the red circle disappears and you can set the audio volume to the desired level. For iPad 2 users, you can check whether the mute button is activated from Settings > General and in the right hand column check the setting for Use Side Switch.

Volume level is adjusted either by pressing the volume up/down controls on the side of your iPad, iPhone or iPod Touch, or by double-clicking on the Home button, and moving your finger along until you get to the left-most position where you will see a volume slider, which can then be controlled by sliding your finger left or right.

Why do I get a black screen with audio still playing out in the background when I am watching a programme?

The 4oD application on the iPad, iPhone and iPod Touch automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video (note, older versions of the 4oD iPad application do not display this message, simply a black screen - we recommend that you upgrade to the latest version). As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

What iOS version is required by 4oD on the iPad, iPhone and iPod Touch?

The 4oD application on the iPad, iPhone and iPod Touch only works on iOS 6.1 and above. If you have an older iOS version or are using an older iOS device that is no longer supported, including iPhone 3G and 2nd generation iPod Touch devices, you won't be able to download the app until you upgrade your operating system. You can check which operating system your iPad, iPhone or iPod Touch is currently using by going to Settings > General > About - and scrolling down to Version.

Will my network provider charge me for using 4oD?

Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of 4oD content you can view on the iPad, iPhone and iPod Touch. You should check with your Network Provider if you are unsure about their charges or download limits.

Can I resume interrupted viewing?

It is possible to resume playing an episode on 4oD on your iPad, iPhone or iPod Touch, providing this episode was the last item watched.

If you leave the application before finishing a programme, on your return you will be able to start watching from where you left off (providing the programme is still on the service).

Similarly, if you press 'Pause' or 'Done', you will be able to resume from the same point when you re-select that episode. If you want to go back to the beginning simply drag the playhead on the timeline bar back to the start.

Do you support AirPlay and TV-Out (HMDI) for the 4oD iOS App?
We don't currently support Airplay or HDMI. Enabling AirPlay or HDMI requires specific content rights, which we don't currently own. As our rights come up for renewal, we will seek to address this where possible.