Channel 4’s online sites, live TV channels and 4oD service have evolved. The result is All 4, a slick new interface that offers the very best of 4 in one place.
All 4 features three sections to its homepage that will showcase the best of our content and help you navigate quickly to where you want to go. On Demand: All the latest catch up. Free box sets of our most popular series. Plus a huge library of recent, classic and online only shows – including Shorts. Available on your All 4 app on iOS as well as All4.com.
Now: Live streaming of our TV channels. Available on All4.com and iOS devices. On Soon: Breaking news about new and returning shows. Plus trailers, clips and exclusive extras from upcoming programmes and films. Available on All4.com and iOS devices.
All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4 , all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series.
Channel 4 must acquire specific rights for some programmes, such as US shows, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.
No, you can’t skip adverts. 4’s content is free to watch because we are an advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders, it goes back into making more programmes.
If you are using AirPlay, the additional controls made possible via the remote can cause the adverts to loop if an advertisement is fast forwarded. Please do not attempt to skip or fast forward an advertisement during the ad break to avoid this issue.
If you are experiencing looping adverts other than when using AirPlay then close the player and restart the video. If this does not work then please contact us.
Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad, except to watch previously downloaded shows. Some of our programmes are available to view in the Republic of Ireland, subject to rights.
As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]
We have been working to improve our accessibility settings. If you are blind or have low vision, you can use VoiceOver on your iOS device to get the most from the All 4 app. We will keep adding more accessibility functionality with every major new release.
If you have any specific comments or feedback on how to make the app better for disabled users, please get in contact via the channels below.
Subtitles are now available on All 4, for streaming episodes only. These will automatically be enabled if Subtitles are enabled within your iOS settings, otherwise they can be enabled by tapping the ‘S’ in the player controls when available.
On the iPad you can search for content by accessing the different menu options on the home screen or via the global navigation at the top of the page:
At the top of the On Demand page there are viewing suggestions from our editors.
The All 4 home button at the top left of the app allows you to return to the On Demand homepage at any time. Catch Up enables you to search for content by broadcast date. Box Sets are complete series collections of our favourite shows. Shorts include original All 4 shorts. A-Z Categories enables you to search for content alphabetically or by category. Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.
You can see more information about a programme by tapping on its title of in the A-Z Categories menu by selecting its image. You can then switch between series, if more than one is available, by tapping on the buttons at the top of the screen.
On the iPhone or iPod Touch you can navigate between different menu options by selecting items from the All 4 homepage, tapping the ‘search’ icon, or tapping on the ‘Hamburger’ button at the top right of the screen.
The All 4 home button at the top left of the app allows you to return to the On Demand homepage at any time.
At the top of the On Demand page there are viewing suggestions from our editors. Catch Up enables you to search for content by broadcast date. Box Sets are complete series collections of our favourite shows. Shorts include original All 4 shorts. A-Z Categories enables you to search for content alphabetically or by category.
Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.
You can see more information about a programme by tapping on its title, or in the A-Z Categories menu by selecting its image. You can then switch between series, if more than one is available, by tapping on the series numbers at the top of the screen.
You can search for a particular episode by date on the Catch Up menu, or you can search for your favourite programmes in the A-Z Categories menus or Search. If the programme you were watching is no longer there, this could be due to the rights having expired. If you were watching the video prior to leaving the application, you may get at alert message to indicate that the content is no longer available.
It is possible to resume playing an on demand episode on All 4 on your iPad, iPhone or iPod Touch, providing this episode was the last item watched.
If you leave the application before finishing a programme, on your return you will be able to start watching from where you left off (providing the programme is still on the service).
Similarly, if you press 'Pause' or 'Done', you will be able to resume from the same point when you re-select that episode. If you want to go back to the beginning simply drag the playhead on the timeline bar back to the start.
It is not possible to pause and resume live TV viewing.
Live TV can be streamed by selecting the ‘Now’ tab at the top of the screen. Once selected, all of the available channels from 4 are displayed. To stream a live channel, simply press the play button on the image for your selected channel. This will then open the video player and play your selected channel live. Because this is a live stream, pausing and rewinding are not possible.
If you register with Channel4.com we can tell you about Channel 4 exclusive previews, programmes and events that might match your interests. To register with Channel4.com go to www.channel4.com/registration.
We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, contact us or visit www.channel4.com/4viewers/contact-us. please contact us or visit www.channel4.com/help
At the moment, you can only activate subtitles for streaming content of certain brands and episodes. In future, we will be introducing subtitles for downloaded content. If you wish to view content with subtitles, ensure you are streaming the episode and delete any downloaded versions of the same content. Programmes with available subtitles will include a silver ‘S’ logo within the episode information.
The All 4 iOS app provides access to content reflecting the broad range of programmes from 4, some of which may be unsuitable for younger viewers. Such content will have guidance notes displayed that provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18. In order to help you control access to our content we have provided the following options: Instant Access: Each time you select a programme with an age rating you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected. PIN Access: By selecting this option you can set up an All 4 PIN number. Then if you (or someone else using your iPad, iPhone or iPod Touch) try to view a programme that is age rated, you will be asked to confirm that you are over 16 or 18 years of age depending on the type of content you tried to access, and will be required to enter your All 4 PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do this.
Shows you have watched are marked with a ‘Watched’ label. This, together with a ‘Resume’ label on shows that have yet to be fully watched, allows you to see at a glance which episodes you have already seen, or need to finish watching. A full list of viewed shows appears in the My4 section of the site when you are signed in - all4.com/my4
Deleting viewing history for an All 4 user account can only be done online at All4.com. Sign in to your account and enter the My4 section of the site (all4.com/my4) to find your viewing history. This can be edited by clicking the ‘Edit’ button at the top of the page, and any changes will be reflected in the All 4 app up to an hour after clicking ‘Done’.
Mobile data is an internet source - such as GPRS, Edge, 2G, 3G or 4G - supplied by your mobile phone provider. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month. Please check the exact amount with your mobile service provider.
When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any All 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.
‘Device settings’ refers to the settings of your tablet or mobile phone. You can access them by selecting the settings icon on your tablet/mobile. ‘All 4 app settings’ are specific to the All 4 application. You can access them by clicking on the settings icon in the All 4 menu.
No, at present this is not possible. Programmes can only be downloaded via WiFi. However, if you start downloading over WiFi and switch to mobile data, the download will pause and resume when you connect to WiFi again. Programmes can be added to the download queue over mobile data.
To stream All 4 videos over mobile data you need:
- A mobile data-enabled device
- Mobile data enabled in ‘Device Settings’
- Mobile data streaming enabled in ‘All 4 app Settings’ (note: this is enabled by default in the app).
You can disable mobile data streaming in your All 4 app settings. To access the All 4 app settings, click on the settings icon in the All 4 menu. Then, slide the toggle menu option next to ‘Mobile Data’ to disable mobile data streaming. Note: you’ll still be able to browse All 4 over mobile data but you won’t be able to play any All 4 videos.
If you click on the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)
All 4 is a free service and won’t charge you for streaming programmes over mobile data. However, you might incur some costs if you exceed your mobile data allowance. Please check this with your mobile data provider.
WiFi is a short-range static wireless connection. To use it for internet access, your device must connect (over Wi-Fi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.
Check your ‘All 4 app settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.
All 4 uses geo-blocking software to detect where your device is located when it connects to the internet. Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve. You can also try turning mobile data on and off, which might resolve the issue.
No. All 4 is only available in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause All 4 to think you are abroad.)
Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device mobile settings.
The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi or Mobile Data connectivity, the application will detect this and send a lower quality video stream. The lowest quality stream is audio only. As soon as the application detects you are in an area with better connectivity, a higher quality video stream is transmitted.
You must have registered with Channel 4 and be signed in to your account to download programmes. Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.
You do not have to be connected to the internet to watch a downloaded programme. The main benefit of All 4’s download service is that once you have downloaded a programme you can watch it offline or overseas.
If a programme is due to expire within the time it would take to play the complete programme, you won’t be able to start viewing it. (In other words, to watch an hour-long programme due to expire at 5pm you would have to begin watching before 4pm.)
Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
The download service is available for iOS and Android supported devices. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.
We have tried to make as much of our catch up content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.
Not at this time. In order to introduce the download feature, we focussed on making catch up content available for download. We are constantly reviewing our products and listening to our users, so this may change in the future. You can still stream our fabulous catalogue of older programmes.
In order to delete a downloaded programme you need go to the Downloads > Downloaded page and then ‘long press’ the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.
If your downloads aren’t continuing to progress when the app is in the background, ensure that ‘Background app refresh’ is set to ‘On’. This can be found on your device settings under General > Background app refresh > All 4 app and may solve the issue.
Note that downloads will not continue in the background unless you are connected to the internet via a Wi-Fi connection.
The app will notify you if an item is due to expire in the next 24 hours. This should give you enough time to finish watching the download. The next time you visit the Downloads section the item will be removed.
If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it in order to re-start the download.
No, you have to be in the UK to download a programme. If you leave the UK while you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it, in order to re-start the download.
The episode that you were streaming and the episode that you downloaded are actually two separate files so it’s not currently possible to carry your resume point between streaming and downloaded versions.
Currently subtitles are only available for streaming content. We are working to include subtitles on all of our content but for now, subtitles on downloads are not available. If you want to use subtitles when streaming an episode, ensure that the same episode is deleted from your downloads.
You will need to disable your existing PIN and set up a new PIN at the other level. Go to the Parental Control Page in Settings. The page will inform you that you have set-up a PIN and the level at which you set it. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN. Then select the level you want to set the PIN at, and re-enter your 4-digit PIN.
Channel 4 must acquire specific rights for some programmes, such as US shows and films, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.
Different programmes, especially films, are broadcast in different aspect ratios. Your device will display the programme with the best fit to your device’s screen size so you don’t lose any of the picture.
Here's how to start using AirPlay:
Via your iPhone/iPad device settings:
1. Connect your iOS device and Apple TV to the same Wi-Fi network.
2. Swipe up from the bottom of your screen to access Control Center.
3. Tap AirPlay.
4. Tap the name of the Apple TV where you wish to AirPlay.
5. Once you have selected your Apple TV, begin video playback.
Via the All 4 App playback controls:
1. Connect your iOS device and Apple TV to the same Wi-Fi network.
2. Begin playing video content.
3. Tap the AirPlay icon to the right of the playback controls within the 4oD player.
4. Select your Apple TV from the list of available devices that appears and begin playback.
To enable mirroring when connected to an Apple TV, ensure the ‘Mirroring’ toggle is set to ‘On’ in your device settings. Mirroring cannot be enabled via the All 4 playback controls:
Enable mirroring via device settings:
1. Connect your iOS device and Apple TV to the same Wi-Fi network.
2. Swipe up from the bottom of your screen to access Control Center
3. Tap AirPlay.
4. Select your Apple TV from the list of available devices that appears.
5. Ensure mirroring is enabled via the toggle that appears once connected to your Apple TV.
In order to reduce bandwidth usage and improve the quality of video, when viewing streaming content over AirPlay with mirroring enabled, the device will not display video content simultaneously with your Apple TV.
If you are experiencing audio only playback, please enable mirroring on your device, as this may fix the issue. When watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience.
If you are experiencing audio only playback, please enable mirroring on your device, as this may fix the issue. If watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience. Please ensure you have the latest iOS version of Apple TV installed. If AirPlay is still not working please visit Apple Support for AirPlay troubleshooting tips.
If your device is auto-locking during video playback, ensure that auto-lock is disabled on your device. To do this, tap the Settings icon on your device, then the General button. Tap on the Auto-Lock option and set your preference to ‘Never’.
AirPlay for All 4 is only compatible for use with Apple TV. Please ensure you have the latest iOS version of Apple TV installed.
Please check you have a strong Wi-Fi connection when using AirPlay. A low strength connection will cause AirPlay quality issues, or the inability to connect.
If AirPlay is still not working please visit Apple Support for AirPlay troubleshooting tips.
If you are using an older device that uses an A5 chip processor, such as iPad2 or iPad mini 1st gen, this may impact your AirPlay viewing experience. Newer devices with the A7 processor can provide improved playback quality.
A poor Wi-Fi connection will cause playback quality to suffer. Ensure you have a strong Wi-Fi connection when using AirPlay.
If watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience.
Here's how to start using Google Cast:
Via your iPhone/iPad device settings:
1. Plug in your Google Cast into your HDTV and power up. Then visit Google Cast.com/setup
2. Connect your phone or tablet to the same wi-fi network as your Google Cast
3. Once connected to the same wi-fi network, you will see the Cast button appear in the main nav of the All 4 app, and also in the player controls when playing a video
4. Tap the name of the Google Cast where you wish to Cast.
5. Once you have selected your Google Cast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video.
When casting content, the video playing on your HDTV is not the downloaded file – for Google Cast, the video must be streamed and as our restrictions do not allow streaming All 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device).
Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Cast is a streaming service which we require specific rights for it will not be possible to watch any All 4 downloaded content using Google Cast.
You can watch all the latest catch up, free box sets, plus a huge library of recent, classic and online shows including Shorts. It is not currently possible to cast the Watch Live service nor Clips and Extras. Channel 4 must acquire specific rights for some programmes in order to show these on a particular device, therefore some shows may not be available to cast on Google Cast.
It is not currently possible to watch programmes with subtitles or audio description when casting media on Google Cast. You will need to disconnect from Google Cast and watch locally on your computer or mobile, if supported.
You can pause an All 4 programme on Google Cast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Cast device will disconnect from All 4 and return to your Google Cast home screen.
Using an Apple approved adapter, connect your device to a TV using an HDMI cable. To view content, ensure your TV is set to the correct HDMI input channel before playing 4oD programmes. The HDMI connection is only compatible with an HD-ready TV, and with devices running iOS8.
Apple have confirmed that HDMI output is not supported by iOS7 devices using the Lightning Adapter. The All 4 app is therefore unable to support HDMI for iOS7 devices.
Ensure you are using an Apple-approved Lightning Adapter and that your TV is set to the correct HDMI input channel before playing All 4 programmes. The HDMI connection is only compatible with an HD ready TV, and with devices running iOS8. Please note that we do not support the older 30-pin version of the AV Adapter.
Apple have confirmed that HDMI output is not supported by iOS7 devices using the Lightning Adapter. The All 4 app is therefore unable to support HDMI for iOS7 devices. If you are using iOS7 or below, you will be unable to use HDMI with All 4.
The 4oD application on the iPad, iPhone and iPod Touch only works on iOS 7.1 and above. If you have an older iOS version or are using an older iOS device that is no longer supported, including iPhone 3G and 4th generation iPod Touch devices, you won't be able to download the app until you upgrade your operating system. You can check which operating system your iPad, iPhone or iPod Touch is currently using by going to Settings > General > About - and scrolling down to Version.
Please check you have not accidentally turned your iPad, iPhone or iPod Touch to Silent mode. Silent mode can be activated by the small button next to the volume up/down controls on the side of your device. If the button is switched to the left a small orange circle appears and audio is set to 'mute'. If the button is switched to the right the red circle disappears and you can set the audio volume to the desired level. For iPad 2 users, you can check whether the mute button is activated from Settings > General and in the right hand column check the setting for Use Side Switch.
Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of All 4 content you can view on the iPad, iPhone and iPod Touch. You should check with your Network Provider if you are unsure about their charges or download limits.