Phone Rage
C4 Thursday 6 March 2008 9pm
Phoning a call centre is now rated as being more stressful than getting married or going to the dentist (source: Empirix) – and it's estimated that people waste a whole day of their lives every year on hold (source: ContactBabel).
Britain has become a nation at war with the call centre: phoning them drives most people to boiling point. The push-button menus, endless music, automated-voices advising: 'Your call is important to us ' – and then being put on hold. It all compounds into a sense of helplessness.
Little wonder, then, that call centres have become so vilified.
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