On Tuesday 7th July 2009 for a period of one hour we experienced an issue on the Channel 4 Big Brother website which resulted in Marcus’s vote number being promoted next to Kris’s name. This error was identified and rectified immediately. During this short period of time the level of calls was not high.
If you called the number intending to vote for Kris and heard a response telling you that you had voted for Marcus, please contact Channel 4’s Viewer Services team on 0845 0760191 (calls charged at a local rate from BT landlines, other networks may vary and mobiles will be considerably higher. Please note there is an 8p call set up charge for the 1st minute).
Viewers Services will ask you for your details so that a refund cheque can be issued to you. You will also be refunded the cost of your call to Viewer Services. Any votes cast in error that are brought to Channel 4’s attention before the lines close during the eviction programme on Friday 10th July 2009 will be discounted from this week’s vote total.
Please be aware that this vote promotion issue was limited to the website only and all the numbers featured on Channel 4 and E4 programmes were correct.
We would like to apologise for any inconvenience caused by this error.
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