Audio Description, Subtitles, Signing

Why do you list programmes as being subtitled and then they aren't?

Our aim is for the listings to be as accurate as possible and we do not want to disappoint our viewers. We send out a list of the programmes we intend to subtitle to the magazines, newspapers, television electronic programme guides and text services. The information we supply to the listings organisations is up-to-date when it is issued and should be accurate. We also issue updates when there are schedule changes to ensure the Electronic Programme Guide is as up-to-date as possible. Very occasionally, we are not able to subtitle the programmes we had hoped to. This may be due to a number of reasons such as technical problems or the unexpectedly late delivery of a programme. We do appreciate that this causes great disappointment.

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