Technical Information

Why do I get audio but no picture when I'm watching 4oD on my iPad, iPhone or iPod Touch?

The 4oD application on the iPad, iPhone and iPod Touch automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video (nb: older versions of the 4oD iPad application do not display this message, simply a black screen. We recommend that you upgrade to the latest version of the iOS or app). As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

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